1. Return Validity Period

Returns and exchanges can be requested within 14 days after delivery confirmation.

2. Return & Exchange Conditions

• Product appearance defects
• Quality-related issues
• Odor issues, noticeable color differences, or similar defects
• Incorrect item received
• Unconditional return or exchange request

3. Return Process

• Contact us via assist@lunterrae.com or +1 (254) 723-2829 with order number, payment proof, reason, and supporting photos or videos.
• Once approved, we will confirm via your contact details and provide return instructions.
• Send the item to: 309 Ash St, Copperas Cove, TX 76522, United States and wait for receipt confirmation.
• Each package includes a return label to simplify the return process.
• After inspection, approved returns will be processed for refund. Please refer to the Refund Policy for details.

4. Exchange Process

• Contact us via assist@lunterrae.com or +1 (254) 723-2829 with order number, payment proof, reason, and supporting photos or videos.
• After approval, return instructions and address (309 Ash St, Copperas Cove, TX 76522, United States) will be provided.
• Return the item and wait for inspection.
• If approved, replacement items will be shipped within 1–3 working days after inspection.

5. Refund Process

Refunds will be issued to the original payment method (Visa / MasterCard).

Processing time is estimated at 1–3 working days depending on the card issuer. If delayed, please contact us.

6. Cost Rules

• For product defects, quality issues, odor issues, or incorrect items, return shipping costs are covered by us.
• For voluntary returns or exchanges, shipping costs are borne by the customer.

7. Responsibility Statement

Returned items must be in appropriate condition for inspection. Any damage caused after receipt may affect eligibility for return or exchange approval.

8. Contact